Jantra Civic User Guide - Government services on WhatsApp

1. Introduction

Jantra Civic is a WhatsApp service that helps you navigate Indian government - find schemes you qualify for, look up civic services (ration card, driving licence, certificates), know your elected representatives, get help drafting forms and letters, and stay informed about alerts in your area. All in your language, with no app to install.

Jantra Civic is built into Jantra Bot. Type /civic from any Jantra Bot conversation to enter Civic mode - or pick option 6 from /mode.

Who is it for?

Everyday citizens

Anyone trying to figure out a government scheme, service, or form - without trawling clunky websites or visiting offices.

Rural & semi-urban users

Get scheme and service info in your native language. No English needed, no app needed.

First-time applicants

Documents, eligibility, fees, where to apply - all answered in plain language. We point you to the official portals.

Anyone drafting an application

RTI, civic complaints, leave letters, school admission, address proof, transfer - opens as a quick tap-to-fill form.

Engaged citizens

Find your MLA / MP, follow local alerts, browse scheme listings, and stay informed.

2. Key Features

Civic Services Lookup

Ration card, driving licence, Aadhaar, PAN, certificates and more - eligibility, documents, where to apply, fees, and expected timelines.

Government Schemes Matching

Build a quick profile (age, gender, occupation, income) and we shortlist central and state schemes you may qualify for - no irrelevant noise.

Form & Letter Drafting

Generate civic complaints, RTI requests, address-proof letters, school admission letters, transfer requests, and leave letters - via simple WhatsApp Flows.

Your Representatives

Look up the MLA and MP for your Assembly Constituency, with party, phone, email, and office address where on record.

Local Civic Alerts

Power cuts, water disruptions, road closures, and public notices for your area, in your language.

Jobs & Tenders

Recent government job and tender listings relevant to your state, with key dates and direct links.

3. Getting Started

You can be using Jantra Civic in under a minute.

1
Step 1
Open Jantra Bot
Open jantracivic.codingryder.com - it launches a WhatsApp chat with Jantra Bot. If you've used it before, just reopen the chat.
2
Step 2
Enter Civic
Type /civic - or send /mode and pick option 6 · Civic.
3
Step 3
Pick your state
Reply with the number or type the state / UT name. Your state is remembered for future visits - change anytime with /state.
4
Step 4
Use the menu
Tap a menu option. No commands needed - almost everything happens by tapping list items in the WhatsApp menu.
5
Step 5
Get the answer
Jantra Civic searches its knowledge base and trusted government sources, then replies in your chosen language. Drill in or save.

Try Jantra Civic

4. User Guide - the Main Menu

Every Jantra Civic session opens with a five-option main menu, once your state is set. Each option is explained in detail in later sections.

1
Ask about civic services
Lookup for ration card, driving licence, Aadhaar, PAN, certificates, and other government services - eligibility, documents, and where to apply.
→ Section 5
2
Find schemes for me
Profile-matched central and state schemes you may qualify for, based on a short profile.
→ Section 6
3
Help with a form or letter
Draft civic complaints, RTI requests, leave applications, address proofs, school admission letters, and more.
→ Section 7
4
Know your representatives
MLA and MP lookup for your Assembly Constituency, with contact details.
→ Section 8
5
Civic alerts in my area
Power, water, traffic, public notices, and other local civic alerts.
→ Section 9

You can return to this menu anytime by typing /civic. To exit Jantra Civic and return to Jantra Bot, type 0.

5. Civic Services

Lookup answers for everyday government services. Ask in natural language (in any of the supported languages) or pick from the menu - Jantra Civic returns eligibility, required documents, fees, and where to apply.

Common services covered

Service	Typical questions answered
Ration card	Eligibility, documents, BPL/APL category, where to apply, linkage with Aadhaar.
Driving licence	Learner's licence, permanent licence, renewal, address change, fees and RTO links.
Aadhaar	Enrolment centres, updates (name, address, mobile), biometric updates.
PAN card	New PAN, corrections, linking with Aadhaar, fees and online channels.
Birth & death certificate	Where to apply, supporting documents, late registration.
Income / caste / domicile	Issuing authority, supporting docs, validity, fees.
Voter ID	Enrolment, corrections, address change, online portal links.
Property / land records	RTC / khata / mutation - the state-specific portals.

6. Government Schemes

Jantra Civic shortlists central and state schemes you may qualify for, based on a short profile you build inside WhatsApp. No scrolling through irrelevant scheme catalogues.

How matching works

1
Build your profile
Tap the profile Flow and share basic details - age, gender, occupation, and income bracket. Stored only for scheme matching.
2
We filter
Profile is matched against central and state-scheme rules. Schemes you do not qualify for are dropped.
3
Get a shortlist
Receive a focused list of schemes you may qualify for, with a brief summary, eligibility, and where to apply.
4
Drill in or save
Tap any scheme for more detail. Re-run the search anytime by typing /schemes. Update your profile with /profile.

Categories covered

Education & scholarships (students, single parents)

Health & insurance (Ayushman Bharat, state-specific)

Agriculture & farmer support

Housing & urban schemes (PMAY-U, state housing boards)

Women & child welfare

Senior citizen support & pension schemes

Skill development, jobs & self-employment

Differently-abled (Divyangjan) schemes

State-specific welfare and employment schemes

7. Forms & Letters

Drafting a formal letter is one of the slowest parts of dealing with government or institutions. Jantra Civic generates the draft for you - you just fill a tap-friendly mini-form on WhatsApp.

Available form templates

Civic complaint

A formal complaint letter addressed to BDO / municipal / police / public-service authority about a civic problem.

RTI request

A Right to Information application asking a specified PIO for information on a defined topic.

Address proof letter

A self-declaration / self-attested letter confirming your residential address, usable as supporting proof.

Leave application

A polite leave-of-absence application addressed to a school principal, office manager, or supervisor.

School admission letter

A request letter to a school principal for admission, with the child's details and parents' particulars.

Transfer request

A formal letter from an employee or student requesting a transfer to a specified branch or location.

Govt-related business letter

A general-purpose government-correspondence letter for business owners (registration, licence, NOC follow-ups).

General service query

Free-form letter for any service-specific clarification or follow-up.

8. Know Your Representatives

Find out who represents you in the State Assembly and Parliament. Jantra Civic uses your selected state plus an Assembly Constituency picker to look up your MLA and MP.

How the lookup works

1
Pick your district
From the main menu, tap Know your representatives. Pick your district from the list (filtered to your state).
2
Pick your Assembly Constituency
Pick your AC from the list filtered to your district. Two-screen design keeps the lists short and easy to scroll.
3
Get your representatives
Jantra Civic returns the MLA and MP for that constituency - name, party, phone, email, and office address where on record.
4
Use the contact details
Tap the phone or email straight from WhatsApp. Cross-check on the official ECI / Lok Sabha portal before contacting.

9. Alerts, Jobs & Tenders

Local civic alerts

Short notices for your selected area - power cuts, water disruptions, road closures, and public notices published by state and municipal authorities. Scoped to your state and surfaced in your language.

Government jobs

Recent state and central government job announcements, including department, post, key dates, and the official application portal. Useful for quick scanning without trawling individual sites.

Tenders

Recent tender notices relevant to your state, with publishing department, key dates, and where to download the tender document. Quick visibility for small businesses and contractors.

10. Commands Reference

Most users navigate Jantra Civic entirely through menu taps. These commands are optional shortcuts.

Command	What it does
`/civic`	Open the Jantra Civic main menu.
`/state`	Change your state or UT.
`/schemes`	Jump straight to scheme matching.
`/profile`	Re-do or update your schemes profile.
`/menu`	Global Jantra Bot menu (across modes).
`/lang`	Change language (10 options).
`/help`	Show the in-app help cheatsheet.
`0`	Exit Jantra Civic and return to Jantra Bot.

11. Tips & Tricks

Set the right state first

Many entitlements and services are state-specific. If you have moved, update with /state before you search - it changes the data you see.

Complete your profile

More accurate profile means more relevant schemes. Takes ~30 seconds; you can update anytime with /profile.

Tap menus, not commands

Jantra Civic is designed for tapping. The list menus produce faster, more accurate routes than free-form questions.

Use your language

All replies follow your /lang setting. Civic content is translated to your language - change anytime.

Verify before applying

Always cross-check on the official portal before paying any fee. Jantra Civic surfaces information; it does not file applications for you.

Save the letter you generated

After a Flow returns a letter, forward it to yourself or copy it to your notes - WhatsApp won't keep an editable version indefinitely.

Re-open Civic any time

Civic mode persists across sessions. Even days later, type /civic to land back on the menu with your state remembered.

12. Frequently Asked Questions

Tap any question to expand the answer.

Is Jantra Civic free?

Yes. Jantra Civic is currently free, like the rest of Jantra Bot. Standard WhatsApp data charges may apply.

Do I need to install anything?

No. Jantra Civic runs entirely inside WhatsApp. If you have Jantra Bot's number saved, you already have Civic too.

Will Jantra Civic submit forms on my behalf?

No. Jantra Civic generates draft letters and points you to official portals - you remain in control of every submission.

Which states are covered?

All Indian states and Union Territories. Some states have deeper data (full services KB); states marked "(limited)" on the picker still answer core queries.

How is scheme matching done?

Your profile (age, gender, occupation, income) is matched against central and state-scheme eligibility rules - schemes you don't qualify for are dropped before you see them.

What data is stored about me?

Only what's needed to remember your state and (if you build one) your schemes profile. You can re-do or clear your profile anytime with /profile.

Are the representative details verified?

Representative data is sourced from publicly available directories. Always cross-check on the official ECI / Lok Sabha portal before reaching out.

How recent are jobs and tenders?

Jobs and tenders are refreshed on a rolling schedule from trusted government feeds. Treat them as a quick scan, not a compliance-grade source.

Can I use Jantra Civic in my language?

Yes - all 10 Jantra Bot languages are supported. Switch with /lang anytime.

How do I leave Civic mode?

Type 0 to return to Jantra Bot. Civic state is preserved so you can come back later.

13. Technical Specifications

Platform	WhatsApp Cloud API (Meta) for Jantra Civic surface
AI / Language Model	Google Gemini 2.5 Flash with grounded search
Backend Framework	Python · FastAPI · async dispatcher
Database	PostgreSQL on Neon (serverless)
Hosting	Render (cloud deployment, always-on)
State Coverage	All Indian states & UTs
Forms	Native WhatsApp Flows (tap-to-fill)
Knowledge Base	Curated services KB · representative directories · schemes catalogue · grounded web search
Languages	10 (same set as Jantra Bot)
Modes	Civic services · Schemes · Forms · Reps · Alerts · Jobs & Tenders
Current Status	Beta - actively developed by Coding Ryder

Data sources

Central & state government portals (official scheme pages)

Election Commission / Lok Sabha directories for representatives

State e-procurement portals for tenders

Government job boards and notifications

Curated services knowledge base (state-by-state)

14. Contact & Feedback

Try Jantra Civic

jantracivic.codingryder.com

Opens a WhatsApp chat - then type /civic

Feedback / Support

connect@codingryder.com

Email us with feedback, bugs, or ideas

Website

codingryder.com

Product page, user guide, and updates

Jantrik AI

jantrikai.com

The platform homepage for all Jantra products

Ready to try it?

Open jantracivic.codingryder.com and type /civic